Recommended INPS scheme:
SEPARATA
Flat-rate scheme (forfettario)
Eligible for the flat-rate scheme?
Yes
Threshold:
€85,000
Profitability coefficient:
67%
Calculate your taxes
Classification
- OATTIVITÀ AMMINISTRATIVE E DI SERVIZI DI SUPPORTO
- 82Attività amministrative, di supporto per le funzioni di ufficio e altri servizi di supporto alle imprese
- 82.20.00Attività dei call center
Description
- inbound call centres, including answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- outbound call centres using similar methods to market goods or services to potential customers; conducting telephone interviews for market and opinion research surveys on a contract or fee basis
- web contact centres
- centres dealing with customer requests for assistance or addressing customer complaints through other communication channels
Exclusion notes
Excluded from class 82.20:
- activities of brokers and agents for electric power and natural gas, see 35.40
- intermediation service activities for specialised construction services, see 43.60
- intermediation service activities for retail sale, see 47.9
- intermediation service activities for transport, see 52.3
- intermediation service activities for postal and courier activities, see 53.30
- intermediation service activities for accommodation, see 55.40
- intermediation service activities for food and beverage service activities, see 56.40
- intermediation service activities for video game software publishing, see 58.21
- intermediation service activities for software publishing and software downloads, see 58.29
- intermediation service activities for telecommunication activities, see 61.20
- financial and insurance intermediation service activities, see section L
- activities of insurance agents and brokers, see 66.22
- intermediation service activities for real estate activities, see 68.31
- market research and public opinion polling and statistical analysis thereof, see 73.20
- patent brokering (marketing) service activities, see 74.91
- intermediation service activities for the rental and leasing of tangible goods and non-financial intangible assets, see 77.5
- travel agency activities, see 79.11
- intermediation service activities for business support activities (except financial intermediation) n.e.c., see 82.40
- intermediation service activities for courses and tutors, see 85.61
- intermediation service activities for medical, dental and other health services, see 86.97
- intermediation service activities for residential care activities, see 87.91
- intermediation service activities for the repair and maintenance of computers, personal and household goods, motor vehicles and motorcycles, see 95.40
- intermediation service activities for personal services, see 96.40
Frequently asked questions
I do outbound telemarketing on behalf of companies — is that 82.20.00?
Yes. Outbound call centres that market goods or services and conduct telephone interviews or surveys on behalf of third parties fall under 82.20.00, alongside inbound centres that take orders and handle complaints. If you only sell travel or book tickets, look at 82.40.01.
I manage customer support via chat and email as well as by phone — does 82.20.00 still apply?
Yes. The code covers web contact centres and centres that handle customer enquiries and complaints across channels other than voice. What matters is the structured client-contact function, not the specific channel used.
What is the difference between call centre 82.20.00 and secretarial services 82.10.00?
82.20.00 is the professional management of calls and client contacts; 82.10.00 is secretarial work and document processing. If you answer calls to take orders and handle complaints, you are a call centre; if you draft and file documents, you are office support.
Replaces the following ATECO 2007 code
This 2025 code replaced the code in force until 31 March 2025:
- 82.20.00— Attività dei call center(corrispondenza diretta)